Troubleshooting Video Playback Issues

If you're having trouble with a video lesson not playing, here are some common troubleshooting steps you can try:

1. Check Your Internet Connection:
* A stable internet connection is required for smooth video playback. Try loading other websites or videos to ensure your connection is working.
* If you're on a slow connection, the video might take longer to load or buffer.

2. Refresh the Page:
* Sometimes a simple page refresh (Ctrl+R or Cmd+R) can resolve temporary glitches.

3. Clear Your Browser Cache and Cookies:
* Outdated cache or cookies can sometimes interfere with website functionality.
* Chrome: Settings > Privacy and security > Clear browsing data.
* Firefox: Settings > Privacy & Security > Cookies and Site Data > Clear Data.
* Edge: Settings > Privacy, search, and services > Clear browsing data.
* After clearing, close and reopen your browser and try again.

4. Try a Different Web Browser:
* This helps determine if the issue is specific to your current browser. Try opening the course in Google Chrome, Mozilla Firefox, or Microsoft Edge.

5. Update Your Browser:
* Ensure your web browser is updated to the latest version. Outdated browsers can sometimes have compatibility issues.

6. Disable Browser Extensions:
* Some browser extensions (especially ad blockers or privacy tools) can interfere with video playback. Try temporarily disabling them to see if that resolves the issue.

7. Check for Browser-Specific Settings:
* Ensure that JavaScript is enabled in your browser.
* Check if any browser settings or security software might be be blocking content from YouTube (as our videos are embedded from there).

8. Restart Your Computer/Device:
* This can often resolve underlying system issues that might be affecting playback.

If the problem persists after trying these steps:
* Note the specific course and lesson where the video is not playing.
* Take a screenshot of any error message you see.
* Contact our support team via the "Contact Us" page with these details, and we'll be happy to assist you further.